Frequently Asked Questions
About ZeroDirt.com
Who is ZeroDirt.com?
ZeroDirt.com is a premium online vacuum and floor care retailer specializing in high-performance vacuums, bags, filters, attachments, and accessories. We focus on brands built for durability, superior filtration, and long-term value.
What brands do you carry?
We specialize in SEBO, Miele, and Riccar vacuums and accessories, along with select premium brands known for exceptional build quality and filtration performance.
Vacuum Recommendations
What is the best vacuum for pet hair?
For pet hair, we recommend SEBO models featuring sealed HEPA filtration and powerful suction. The right choice depends on your floor type — carpet, hard floor, or mixed. Browse our vacuum collection or contact us for a personalized recommendation.
What is the best vacuum for allergies?
Allergy sufferers benefit most from vacuums with sealed HEPA or S-Class filtration that prevent fine particles from being exhausted back into the air. SEBO and Miele vacuums are among the best in class for allergy-friendly performance. Browse our full vacuum collection.
What is the best vacuum for hardwood floors?
For hardwood and hard surface floors, we recommend canister vacuums or upright models with a dedicated hard floor setting. SEBO makes excellent options for both. Miele specializes in canister vacuums. Browse our vacuum collection and filter by floor type.
What is the best vacuum for carpet?
Upright vacuums with brush roll agitation perform best on carpet. SEBO and Riccar uprights are among the top performers for deep carpet cleaning. Browse our vacuum collection.
What makes SEBO vacuums different?
SEBO is a German-engineered brand renowned for its exceptional brush roll technology, sealed filtration systems, and long service life. SEBO vacuums are built to last decades with proper maintenance — making them a smart long-term investment. Plus, SEBO has an industry best 10 Year Warranty on most of their models.
Ordering & Shipping
Do you ship vacuums?
Yes, we ship vacuums and accessories across the contiguous United States. Shipping rates and delivery times are calculated at checkout based on your location and items ordered.
Do you offer free shipping?
Free shipping may be available on qualifying orders over $50. Check our current promotions at checkout for details.
How long does shipping take?
Most in-stock orders ship within 1–2 business days. Delivery typically takes 3–7 business days depending on your location. You will receive a tracking number once your order has shipped.
Do you ship internationally?
At this time, we ship within the contiguous United States. Please contact us if you have questions about international availability.
Bags, Filters & Accessories
How do I find the right vacuum bag for my vacuum?
Finding the correct bag is important for maintaining suction and filtration. Browse our Bags, Filters & Belts collection and filter by brand or model, or contact us and we'll help you find the right fit.
How often should I change my vacuum bag or filter?
For optimal performance, vacuum bags should be changed when they are about two-thirds full — don't wait until they are completely full. Filters should typically be replaced every 6–12 months depending on usage. Refer to your vacuum's manual for model-specific guidance.
Do you carry SEBO bags and filters?
Yes, we carry a full range of genuine SEBO bags, filters, and belts. Browse our Bags, Filters & Belts collection.
Warranties & Returns
What warranty do vacuums come with?
Warranty coverage varies by brand and model. Most premium vacuums we carry include manufacturer warranties. Warranty details are listed on each product page — contact us if you have questions about a specific model.
What is your return policy?
Please visit our Return Policy page for full details. We want you to be completely satisfied with your purchase.
What if my item arrives damaged?
If your order arrives damaged, please contact us within 5 business days with photos of the damage and we'll make it right promptly. Reach us via our Contact page.
Account & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Shop Pay, PayPal, and more. All transactions are secured with SSL encryption.
Do I need an account to place an order?
No — you can check out as a guest. However, creating an account lets you track orders, save addresses, and access your order history.
Contact & Support
How do I contact ZeroDirt.com?
You can reach us through our Contact page. We aim to respond to all inquiries within 1 business day and are happy to help with product questions, order issues, or anything else.
Can I get a recommendation before I buy?
Absolutely. We love helping customers find the right vacuum for their home or business. Reach out via our Contact page and we'll be happy to assist.